GamCare Announces New Problem Gambling Research

UK based gambling charity GamCare has announced a major new initiative to dig deeper into the issue of problem gambling among UK gamblers.

The charity is set to look into potential indicators of vulnerability in an attempt to provide more insight into the issue. GamCare will be working with City University and business consultants Ignition House in a bid to understand online gambling behaviour more clearly.

The project will set out to identify potential indicators of vulnerability by setting up an initial small qualitative study made up of 20 participants, all of whom have gambled online at some point during the last six months. This study is then set to be followed by a larger quantitative survey that will attempt to develop a broader picture of the  problem gambling situation in the UK.

In announcing the research in a statement, GamCare emphasised that it will be extremely valuable and has the potential to have a positive impact on the wider gambling community:

“This research aims to make online gambling significantly safer, with the vision of developing knowledge and interventions that protect gamblers by moving them away from harm and towards protection in digital gambling environments.”

For the first part of the research, GamCare are currently looking for participants. This will involve a one-hour, one-to-one interview, conducted by a researcher through a phone or video call in early 2021. Participants will be asked details about their experiences, their habits, behaviours and their feelings about gambling online. Participation will be open to people who have gambled during the last six months.

The new research is the latest initiative in a series of developments this autumn. Back in September,  GamCare launched what it described as a ‘toolkit’ for UK financial institutions, gambling businesses and debt advice agencies that was aimed at giving those working in the finance and debt advice sectors the tools they needed to identify and then support customers who are experiencing gambling-related harms.

UK gambling has been under particular scrutiny in recent months, following a number of relatively high profile episodes that have brought negative publicity to the industry. As a result, the UK regulator, the UK Gambling Commission, has been stepping up its enforcement actions, and many leading gambling operators have been publicly committing themselves to responsible gambling initiatives and policies.

Golden Nugget Gets West Virginia Foothold

The gambling market in West Virginia is set to have a new player with the news that Golden Nugget Online Gaming will soon be active in the state.

The online betting operator is building on agreements that were signed last week to enter the Illinois betting market by setting out its plans for operational expansion within West Virginia. The move into the West Virginia market has been made possible through an agreement with the Greenbrier Hotel Corporation that will give the company market access to the Mountain state.

Speaking about the partnership, the President of Golden Nugget, Thomas Winter, said that they were excited to enter this partnership with Greenbrier, which will enable them to bring their award-winning online gaming products to customers in West Virginia.

The development will mean that the company has a presence in the online casino market across four states, including New Jersey, Michigan and Pennsylvania.

The agreement with Greenbrier gives the Golden Nugget the right to provide mobile sports and online casino betting through The Greenbrier’s licenses, although final confirmation of the arrangement will be subject to the company obtaining regulatory approvals. As part of the deal, the Golden Nugget will pay The Greenbrier a percentage share of its online net gaming revenue, which will be subject to minimum royalty payments over the term of the arrangement.

Addressing the new opportunities in the state, the CEO of Golden Nugget, Tilman J Fertitta, said that it was an important milestone for the company in its ongoing expansion. The deal has also been welcomed by the President of the Greenbrier, Dr Jill Justice:

“The Greenbrier is excited about this new partnership and adding to the incredible casino offerings already in place for our guests, members and friends throughout West Virginia. Golden Nugget has proven itself as a market leader in the industry, and we’re confident it will deliver a product that matches the lofty standard that defines America’s Resort.”

The latest deal comes just a few days after the company announced a pair of new agreements with Danville Development and Wilmot Gaming Illinois. The deal with Danville Development will give Golden Nugget access to the Illinois market when online casino gaming is permitted. Illinois is one of the fastest growing betting markets in the US, ranking fourth in terms of gaming revenue, thanks to the legalisation of sports betting in the state earlier this year.

Huge Interest in Virginia Sports Betting Licences

Sports betting continues to expand in the United States and the latest news from the state of Virginia underlines how competitive the growing market has become.

According to local news reports, the Virginia Lottery Board has revealed that it has received 25 applications for new mobile betting licences in the state.

The Lottery Board has not revealed the names of the 25 applicants, although they have confirmed that these applications were all received between October 15 and October 31. According to the bill passed by the Virginia legislature earlier this year, the state Lottery is required to issue a minimum of four licences and a maximum of twelve, although the cap on the number of licences does not apply to selected major league sports franchises based at any facility in the state.

The cap will include other applications, including those from casino gaming partners operating in the cities of Danville, Norfolk, Bristol and Portsmouth.

The Lottery have stated that they will consider a range of factor when reviewing the applications, including the applicants’ past experience and success with sports betting in the US, along with their previous efforts to solicit minority investors and the estimated number of new jobs and tax revenue they expect to generate through operating in Virginia.

Speaking about the application process, the Executive Director at the Virginia Lottery, Kevin Hall, said that it showed that the regulations developed in Virginia are attractive:

“The high level of interest by national and international sports betting operators validates Virginia’s efforts to strike an appropriate and responsible balance in its regulatory program for legalized sports betting. We are confident that the deliberative review process we are undergoing now will result in a successful program that protects consumers, athletes, and taxpayers.”

The application process got underway last month after the Lottery agreed to the rules that will govern the new market in September. Along with the minimum and maximum license requirements, other measures that will apply include a $50,000 for securing a license, while any approved operators will be required to pay a 15% tax levied against adjusted sports betting gross revenue.

In addition, all licensed operators will be required to use proven geo-location and identity verification technology to confirm that their online customers are aged 21 or over and that they are physically located in the state of Virginia: two essential requirements of the new betting market.

Boylesports Hit with Tough Conditions

The UK Gambling Commission (UKGC) has continued its recent campaign of enforcement actions by imposing tough conditions on a well-known licensee.

Bookmaker Boylesports will face a series of new conditions as part of its operating licence following the conclusion of a UKGC investigation. The investigation uncovered a number of failures relating to money laundering at the bookmaker.

According to the regulator, the company, which operates under the name Boylesports Enterprise was found to be in breach of Commission rules that were aimed at preventing and protecting against money laundering through both its and websites.

The investigation by the UKGC, which is part of the regulator’s ongoing efforts to raise standards across the UK gambling industry found that the Ireland-based operator had failed to set up an appropriate money laundering risk assessment process. In addition, the regulator found that the company’s anti-money laundering policies, controls and procedures were not unsuitable and that ats a result, they could not be implemented effectively. There were also some failures to comply with aspects of the money laundering regulations.

As a result, the regulator will now apply new licence conditions to Boylesports Enterprise. These will include the necessity of appointing a fully qualified Money Laundering Reporting Officer (MLRO) who holds the necessary licence. In addition, the MLRO will be required to take annual refresher training in the area of Anti Money Laundering (AML) which must be demonstrated to the UKGC.

The regulator will also required that all licence holders, along with key control staff and senior managers should receive anti-money laundering training, subject to annual refresher training. These measures are to be alongside the company’s ongoing review into the implementation and effectiveness of its AML policies and procedures.

Significantly, the UKGC handed out both an official warning and a £2.8 million fine to Boylesports Enterprises. Speaking about the findings of the investigation, Executive Director Richard Watson said that AML efforts were an essential part of a safe gambling sector:

“It is vital that all gambling businesses have effective anti-money laundering policies and procedures firmly in place and as part of our ongoing drive to raise standards we will continue to take tough action against operators who do not.”

The tough enforcement action comes at a time when the UKGC is under fire from politicians for a perceived failure to improve standards in the UK gambling sector and in the run up to a long-trailed review of the 2005 Gambling Act by the UK government.

SportPesa Comeback Hits Roadblock

Online betting operator SportPesa is set to face further delays in its plans to return to the Kenyan betting market, following a legal setback at the weekend.

Less than a day after the CEO of SportPesa, Ronald Karauri claimed on social media that the company was back in business, Kenya’s Betting Control and Licensing Board (BCLB) suspended the licence belonging to Mile Stone Gaming Limited, the company that was to operate as Sportpesa.

In explaining the decision, the chairman of the BCLB, Cyrus Maina, said that the betting firm had gone behind their back in announcing their return to Kenya. Maina referred to the fact that their current records showed the company that currently owned the name Sportspesa, was involved in a court case in Nairobi. He added that the case, which involved the issue of a gaming licence to the company was due to be heard on November 16, but until then, the company concerned, Pevans E.A.Ltd, was not licensed for operating any gaming business in the country.

SportPesa has been in dispute with the government since the beginning of 2018 due to tax issues, a dispute that led to its permits being cancelled in August 2019.

The company, which has sponsored many sports tournaments in the country, including the Kenyan Premier League along with clubs including Gor Mahia and AFC Leopards, ended its operations in the country more than 16 months ago, citing what it described as an ‘unfriendly environment’.

On Saturday, the BCLB revealed that the company Mile Stone Games Limited, which currently operates under licence with the trading name Mile Stone Bet, wrote to them saying that they had acquired the trading name Sportpesa. The company claimed that they had gained permission from Sportpesa Global Holdings Ltd to use the name for five years. They also claimed to have permission to use the various domains previously used by Pevans E.A Ltd. The BCLB also said that Mile Stone Games went on to publicise their new operating name, and, according to Maina, they were forced to take immediate action:

“This is a serious regulatory matter with dire consequences. In this regard, BCLB has suspended the operating license of Mile Stone Games Ltd and asked the Communications Authority of Kenya to shut down the said domains.”

The BCLB have also ordered mobile service providers Safaricom Plc Ltd and Airtel Kenya to close down the communications platforms currently being used by Mile Stone Games, and have asked a variety of bodies, including the Governor of the Central Bank, the Inspector General of Police, the Kenya Revenue Authority and the Financial Reporting Centre to investigate.

More Time for Pokies Consultation

The government of New South Wales has extended the consultation period on proposed regulations in the gaming machine sector.

The consultation period, which was originally due to end on October 30, will instead run to December 11. The time will also be used by the government and regulatory authorities to work with pubs and clubs who will be effective, in order to ensure proposed that the proposed measures, particularly those concerning enhanced self-exclusion and player monitoring are effective.

The Minister for Customer Service in NSW, Victor Dominello, set out the reasons for the extension, explaining that since the first draft of the Gaming Machines Amendment (Gambling Harm Minimisation) Bill 2020 was made available in September, there had been widespread interest in the potential reforms.

Dominello added that although there was wide agreement about the main objectives of the Bill, the extended consultation would enable more discussions with affected venues on how they can ensure that the measures set out in the legislation are effective.

The Bill proposes that venues will be legally obliged to actively identify and to assist any players who are showing signs of problem gambling, an obligation that will include the presence of a trained member of staff on hand to monitor all a venue’s gambling devices and activity. 

The other proposals include an enhanced, state-wide self-exclusion system, which will enable players to block their access to all gambling venues using an online portal. This scheme would also enable involuntary self-exclusion, through which family members could apply to ban an individual from all venues that hosted gaming machines. Those venues will also be required to provide statements with detailed activity logs on request, and to remove all cash dispensers. Any venue that failed to comply with the rules would face high penalties.

Speaking about the extension of the consultation, Dominello said that it would give the government more time to ensure that the rules are effective when introduced:

“The extension of public consultation provides a further opportunity for us to work with pubs and clubs and other stakeholders to find solutions, potentially using technology to meet this objective. I am hopeful that we can find an industry-led solution that takes into account the different size, scale and risk profile of the 3,000 pubs and clubs across our state.”

Blow to Gambling Sector in Wales

In another blow to the UK gambling industry, gambling venues in Wales will now be closed for two weeks after the Welsh government announced a new lockdown.

On Monday, Mark Drakeford, the First Minister of Wales, confirmed that the country would enter a two week ‘time limited firebreak’ which begins on Friday October 23. In all, the measures will last for 17 days, and will replicated the lockdown restrictions introduced in March, with the result that all 366 betting shops in the country will close.

According to the terms of the lockdown, all non-essential retail, leisure and hospitality businesses, including pubs, casinos, betting shops and restaurants, will be closed while all workers will be encouraged to work from home where this is possible. In addition, household mixing will also be banned, and secondary schools will only be open to pupils in Year 7 and Year 8 after half-term.

In its response to the new measures in Wales, industry body the Betting and Gaming Council (BGC) repeated its position that the government should provide necessary support for the sector. In a Tweet, the BGC outlined the extent of those businesses hit by the new lockdown:

“Following @MarkDrakeford’s announcement of a 17-day #COVID19 lockdown in Wales, the BGC is urging the Government to come up with the necessary package of financial support for businesses affected, including 366 betting shops and three casinos employing 2,000 people between them.”

In announcing the new measures, Drakeford said that there would be a £300 million economic resilience fund to help businesses during the lockdown period. As a result, every business covered by the small business rate relief will be eligible to receive a £1,000 payment. Beyond this, all small and medium-sized retail, leisure and hospitality businesses could receive £5,000 payments.

But the news is a further blow for an already beleaguered sector. Last week, betting shops and casinos in the Lancashire and Merseyside regions were forced to close their doors when those areas were categorised as Tier 3 of England’s new lockdown system.

While the UK government’s Scientific Advisory Group for Emergencies (SAGE) has categorised non-essential retail as a low impact factor in the spread of coronavirus, the closure of betting shops and other gambling venues as a result of the new regulations will cause a big impact on the Wales and UK gambling sector, and could have knock-on effects on the racing industry.

In the last week, 100 betting shops in Lancashire and 350 in Merseyside, along with six casinos, have all closed to business. Meanwhile, discussions between the national government and Greater Manchester have hit stalemate after city leaders called for more financial support for those businesses that are forced to close and for workers who will be furloughed.

The BGC had backed calls by the wider leisure and hospitality industry for the UK government to produce a package of measures to help businesses through the remainder of the autumn and the winter. But the government has so far not moved on its decision to provide 67% furlough pay, which leaders in the north have said would not be enough and would decimate the leisure and hospitality sectors. If similar measures are brought in to cover Manchester, as many as 400 betting shops could be closed, potentially putting at risk as much as £54 million in tax revenue and £12.5 million to the racing industry in levy and broadcast rights.

Australian Gambling Sector Criticises Report

Australian gambling sector body Responsible Wagering Australia (RWA) has publicly criticised new research produced by the government-funded Australian Gambling Research Centre (AGRC).

Earlier this autumn, the AGRC released a study on gambling in the country during the coronavirus pandemic. The study was based on a survey of 2,019 gamblers and it concluded that almost one in three of those surveyed had signed up for a new online betting account during the pandemic. The survey also found that people gambled more in general during the pandemic, with the proportion who gambled four times per week rising from 23% to 32%.

The report further claimed that 79% of respondents could be classified as being at risk of, or already experiencing, gambling-related harm, suggesting a problem gambling risk rate ten times greater than the prevalence across the national population, and five times the usual rate among Australian gamblers based on another AGRC report from 2015.

The participants for the survey were drawn from those who answered social media advertisements or e-news alerts and all of those who took part were entered into a draw for a AUS$200 voucher.

In response, the Chief Executive of Responsible Wagering Australia, Brent Jackson, said the results of the report should be questionable enough to raise doubts over how it was conducted. Jackson said that the use of a pool of research subjects in which almost 80% were at-risk individuals could not provide an accurate picture of gambling behaviour in Australia and that the results would be inevitably skewed. He added that there was an inherent bias in the study, which had led to alarmist headlines.

Jackson also criticised the use of evidence drawn from ten interviews with anonymous individuals who worked in the gambling sector, which indicated that most thought the closure of betting retail venues was a beneficial move, with one saying that they wished the venues would remain shut:

“It’s deeply concerning that government-funded research draws on the opinions of ten anonymous individuals whose list of reforms literally involve ‘wishing’ for things to happen. A wish list is not a solid foundation for public policy, and it’s disappointing that such a skewed research design, supported by the opinions and wishes of ten anonymous individuals is being put forward as serious policy evidence.”

Jackson added that while it was important to recognise and combat any increases in gambling-related harm, the extent of the harm should be measured through responsibly collected studies and should be tackled using policies and measures based on strong evidence.

This is the second time in recent months that the RWA has spoken out against studies that it feels are sensationalist in their picture of Australian gambling habits. Back in June, RWA said that historical consumer credit data was being employed to suggest there had been a spike in gambling during the pandemic. Multiple Australia media outlets relied on this evidence to report increases in problem gambling during the lockdown. The RWA in response said that there had simply been a shift from retail venues to online gambling, a trend that had been replicated in other economic sectors.  

Norwegian Gambling Sector Hits Out at New Rules

Norsk Bransjeforening for Onlinespill (NBO), which represents Norway’s online gambling firms, has called for the government to rethink proposed rules for the country’s gambling sector.

The NBO have issued their official response to the proposals for the unification of the existing Lottery Act, Gambling Act and Totalisator Act, which would also maintain Norsk Tipping and Norsk Rikstoto’s monopolies in the market, claiming that the plans would result in poor standards of protection and value for customers who bet online.

In its submission as part of the consultation for the new proposals, the NBO said that only around 50% of Norwegian gamblers are using licensed operators, which has played a part in the number of problem gambling cases doubling in the three years after 2013.

NBO has advocated a form of licensing for private online gambling companies, and a tax rate of 15% which they saw would encourage most Norwegian gamblers to use regulated sites and would also generate substantial extra tax revenues. Their position is that licences should be available to companies which can show they meet a variety of criteria particularly related to responsible gaming, while they also support the introduction of a self-exclusion tool for all operators. In addition, NBO say that all firms should be able to identify the source of customer funds.

Speaking about their proposals, the Secretary General of the NBO, Carl Fredrik Stenstrom, said that such measures would produce a stronger and safer gambling sector:

“Through such a re-regulated licensing model, the Norwegian authorities will ensure a much higher degree of channelling for gambling in Norway. This in turn will provide far better protection for vulnerable players and generate increased government revenue.”

The NBO pointed to the apparent successes in neighbouring Denmark and Sweden after both countries opened their gambling markets to private operators.

The organisation has also criticised the ban on television adverts featuring overseas gambling operators, which they say simply leads to adverts being placed on digital channels which offer less oversight. They claim that the marketing spend in Sweden actually decreased since the country introduced its open market for gambling firms.

The consultation process for the new Gambling Act launched in June, and the draft of the proposals was sent to the European Commission in August. The new law would subject the monopoly gambling operators to strict public control and a range of responsible gambling measures. At the same time, the current ban on payment transfer for deposits or winnings associated with gambling offered by unlicensed operators will remain in place.

New VIP Rules for UK Gambling Operators

The UK Gambling Commission (UKGC) is continuing to push for new standards in the UK regulated gambling sector, and its latest move sees the Commission focusing on VIP policies.

The rules will require licensees to carry out enhanced affordability and responsible gambling checks, with the warning that the use of loyalty schemes may be banned if operators don’t comply.

Under the newly announced rules, operators will have to establish that spending on the part of any customer is both affordable and sustainable and will also have to carry out a check on a customer’s source of funds. Past gambling behaviour will also need to be checked for evidence of gambling related harm before any customers can be considered a VIP.

This will mean operators having up-to-date evidence of the player’s identity, their current occupation, and an indication of where the money used in their gambling comes from. These checks, together with gambling harm assessments are to be carried out regularly on VIPs.

Speaking about the new rules, the Chief Executive of the Gambling Commission, Neil McArthur, said that the future of VIP schemes was in the balance and that if there was no sign of significant improvement in this area, they would have to take the step of banning such schemes.

The new rules are set to take effect from October 31 and follow a consultation carried out on the issue of high-value customers. According to the UKGC, respondents in its consultation generally agreed that the additional checks were necessary.

Some respondents pointed out that additional funds check for all VIPs would exceed the Betting and Gaming Council’s (BGC) voluntary code, as it would require checks on a significant number customers who were below the anti-money laundering threshold. But the UKGC argued that these checks were still necessary as customers are likely to be incentivised to spend more when they become VIPs.

The UKGC have also made it clear that each source of funds check has to be supported by evidence provided by the individual, and cannot be based on data such as property values or other open-source information. The rules will also require operators to take what the UKGC describes as ‘significant steps’ to confirm that a player has not previously self-excluded. The Commission noted that some had concerns this rule would dissuade some potential problem gamblers from taking the step of self-exclusion, it emphasised that there was no outright ban on self-excluders.

In addition, operators will have to ensure greater oversight of VIP schemes. This includes the maintenance of a full trail of information, covering all stages of the relationship with the customer, while one specific individual should be in charge of the scheme’s compliance. The rules also call for supervising managers to be rotated so that objectivity is retained.

To support staff in managing VIP programs, the UKGC rules call for VIP managers to be given greater training, both on safer gambling and anti-money laundering issues, along with job descriptions that reflect the nature of their compliance duties. In addition, such staff should not be given

Bonuses or remuneration that is based on a customer’s losses or overall spend. They also emphasise that incentives in any VIP scheme should not encourage customers to undertake significant risk behaviours, such as spending excessive time on gambling or chasing losses.

The UKGC rules will be in addition to the existing BGC voluntary code, which already restrict VIP schemes to those who are aged 25 or over. In its rules, the Commission said that they recognised that those customers aged 18 to 24 are more likely than other age groups to be problem gamblers and so urged operators to take extra care with younger VIP customers.

Addressing the reasons for the new rules, McArthur said that they came about in response to an awareness of VIP abuses and failures on the part of industry incumbents:

“Our enforcement work has identified too many cases of misconduct in the management of VIP schemes and this is the last chance for operators to show they can operate such schemes appropriately.”

He went on to note that there had been some improvements, undertaken by companies themselves, and that the number of customers who had signed up to VIP schemes over the last year had dropped by 70%. But although he said that this was a positive, the new rules would help to ensure that there is continuing progress to help vulnerable customers.

A significant number of the new rules came out of a working group that was set up at the start of the year, led by major gambling firm GVC, and have already been incorporated into their industry code by the BGC.

That working group was itself a response to pressure on the industry from politicians and media outlets. VIP schemes have become controversial after a series of investigations, both by the UKGC and the media, found that operators were failing in their responsibilities to some VIP customers.

For instance, the House of Lords’ gambling select committee, which looked into regulatory changes, found that data from nine betting companies showed that while only 2% of customers were considered VIPs, they accounted for 83% of all deposits. The All-Party Parliamentary Group on Gambling-Related Harm has also called for these schemes to be banned completely.

As well as pursuing changes to the way that VIP schemes are administered, UKGC have also called for comments on plans to revamp game design, which has become another area of concern in recent months. Last week, the BGC said that its members would limit the spin speed on slot machines to 2.5 seconds per spin, and would ban both turbo play, which allows customers to play games faster, and multi-slot play, which involve playing on more than one slot game at a time.

Despite these announcements however, the UKGC have said that there was more to be done in this area and have proposed the banning of the Auto Spin feature among other changes.